Homeowner Services
Why Should You Care About Your Home’s Warranty
Even Before You Buy Your Home?
What makes Best Homes so unique to the homebuilding profession is their dedication to building homes designed to withstand the livability test . . . homes that are built stick by stick and brick by brick from detailed plans and specifications using materials wisely selected for lasting performance over price.
What does this mean to a Best Home buyer and owner? While other builders jump from tradesman to tradesman in search of cutting costs, Best Homes is able to maintain a consistent, predictable, high level of finish and quality on each and every home. This is why our homeowners are proud to state that they live in a Best Homes home and why so many of our Realtor partners tell us that they love listing a Best Home resale.
In fact, we frequently receive compliments from home inspectors telling us that when they inspect a Best Home for resale purposes, they know going into the inspection that they will be inspecting a well-built home. In an industry where cost has become more important than quality that’s a very high compliment.
2-10 Warranty
Each Best Home is proudly and confidently backed by one of the best warranties available in the homebuilding industry, a 2-10 Year Warranty from Bonded Builders Warranty ® Corporation, providing peace of mind and lasting value to every Best Homes homeowner for many years to come.
Homeowner Maintenance
Regular homeowner maintenance is essential to maintaining a quality home, and with this in mind we have created a Homeowner Maintenance Guide to assist you in keeping your home looking its’ best. This guide is provided to each Best Homes homeowner upon completion of their home.
Warranty & Service
While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. If you feel that any of the warranted items in your Best Home requires service, please click on the blue “Warranty Request” button below. Your request will be forwarded to Warranty Department, and someone from our Service Team will contact you. Typically, non-emergency warranty claims are addressed within 72 hours after the receipt of the warranty request. In the unlikely event you do not hear from us within the 72 hour period, please call our corporate office at 817-447-9505, or our Sales number at 817-426-0000.
Homeowner’s should log on to their Co-Construct Customer Portal to submit warranty requests. If you haven’t setup your Customer Portal, please contact our Warranty Coordinator, Nicole Pilgrim at nicole@besthomestexas.com
In the event of an emergency relating to Plumbing, Electrical, or HVAC issues, The phone numbers can be found on the Electrical Panel in your garage. These numbers are also listed here and included in the Binder your received when you closed on your home.
Emergency & After-Hours Service
While it is rare that a Best Homes homeowner requires emergency warranty service, emergency service is available to you after hours and on weekends and holidays by contacting the applicable subcontractor from the list supplied to you at your Closing or in your Maintenance Guide. For your convenience, the numbers are duplicated below. Please do not call these in the event of a non-emergency warranty request. Non-emergencies should be addressed by clicking on the “Warranty Request” button at the top of the page.
Emergency Contact Numbers
Heating and Air Conditioning:
American Home Air & Heating: 817-295-2711
Plumbing:
Justice Plumbing: 817-579-9779
Electrical:
G.C. Electric: 817-480-8061
Warranty
Buyer acknowledges and agrees that the only warranty or warranties (collectively the “Limited Warranty”) given by Builder to Buyer relating to the Improvements is/are defined by Title 16 of the Texas Property Code, Section 430.001 concerning the adoption of limited statutory warranties and building and performance standards for residential construction. The basic warranty periods defined by Section 430.001 are as follows:- ONE YEAR FOR WORKMANSHIP AND MATERIALS;
- TWO YEARS FOR PLUMBING, ELECTRICAL, HEATING, AND AIR CONDITIONING DELIVERY SYSTEMS; AND
- 10 YEARS FOR MAJOR STRUCTURAL COMPONENTS OF THE HOME.